Frequently Asked Questions

This is a prejudice that has long been outdated. In fact, China is a progressive, modern country that uses cutting-edge technologies. But the key point is that the Sensei manufacturer certifies every product, and we have all the necessary documents: an environmental safety report, a certificate of conformity, and documents confirming the high qualifications of our installers, engineers, and managers. In addition, we provide a 2-year warranty on all equipment.

Sensei is a brand that is rapidly gaining momentum in the climate equipment market. More than 250,000 users have already appreciated the reliability, quiet operation, and energy efficiency of Sensei air conditioners and inverters. They are affordable and match the quality of more expensive models.

First, determine the area of the room. A 7000–9000 BTU model suits rooms up to 25 m², 12000 BTU up to 35 m², and 18000 BTU up to 50 m². It is also important to consider the floor, the number of windows, the orientation of the room, and its type. Our manager will provide a free consultation and select the optimal model for your needs.

All Sensei equipment comes with an official 2-year manufacturer's warranty. In the event of a factory defect, we replace or repair the equipment free of charge. The warranty is backed by documents — certificates and declarations of conformity.

Yes, for sites in Kyiv and the Kyiv region we carry out installation with our own teams of certified specialists. We agree on a time that suits you, perform commissioning, and provide after-installation service.

We offer flexible cooperation terms for dealers: the discount grows in proportion to order volumes, and you get a personal manager and access to the manufacturer's full range. To become a partner, submit a request — we will get in touch and agree on an individual commercial offer.

We recommend servicing the equipment at least once a year — before the season starts. Regular inspections help detect problems early and extend the service life of the equipment.

Yes, the network of authorized SENSEI service centers covers all regional centers and most cities in Ukraine. The full list of centers and their working hours is available on the Contacts page.

Installing an air conditioner requires special equipment and qualifications. DIY installation can lead to refrigerant leaks and void the warranty. We recommend contacting certified specialists.