History of the company

Our way

The Sensei company counts its history since 2006. It all started with a small office and a small start-up capital collected by those who stood at the origins of the enterprise. The ambitions were great. Therefore, literally in 5 years the company has already been very active in the Ukrainian HVAC market. Management made a decision develop the field of development and move to the production of household air conditioners using the best components from around the world.

Another important milestone was the development of a new direction, namely the development and production of air conditioning equipment for commercial and administrative buildings and premisesThe sale of the 200,000th air conditioner. And then there were plans to achieve the sale of 1 million units of climate control equipment.

The company devoted a lot of time and effort to creating an extensive distribution network in almost all major cities Ukraine. Steps to enter the overseas market have also been successful.

Today, Sensei has a team of highly qualified engineers, installers, testers and leadership. Our secret is a quick response to market needs. We regularly allocate a large budget for design activities.

Our values:

  1. We care about the health of the client. We use only high quality materials in our products.
  2. The happiness of the client is our happiness. We take care of our customers and fulfill their wishes.
  3. We strive for the best, therefore we rely on our own innovative developments to create only high-quality climatic technology.
  4. Our products are distinguished by stylish design and functionality, that creates comfort.

We have something to be proud of: our team and our clients. We are glad that you are with us!

Warranty registration

  • Product registration
  • Warranty guide
Product registration

Thank you for choosing our shop and for your purchase! Here you can register the purchased climate control equipment to receive a 5-year warranty.

Attention! You can find most of the information required for registration on the product packaging.

  • If you cannot fill out the registration form completely, then the official warranty is provided for two years subject to a correctly completed warranty card (attached to the sales receipt during the purchase).
  • You can get a warranty for 5 years, provided that the product is installed by an authorized technician with a personal certificate. You can verify validity of the certificate on the page.

Important! Please note! A prerequisite for the warranty is an annual maintenance performed under a contract concluded by and between you and the technician. Each maintenance performed is recorded in the contract.

    Warranty guide

    We guarantee quality and good performance of our equipment, and absence of defects, subject to observation of the rules of operation and regular maintenance. The warranty takes effect on the day of the product sale, as indicated on the sales receipt. During the warranty period, we deliver all necessary components to the buyer and carry out any repair work if the equipment failure is the manufacturer’s fault. This fact should be confirmed by the official service department.

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    Warranty card

    Types of official guarantee

    2 years

    Official Manufacturer Warranty

    When you purchase a product from an authorized Sensei dealer, you can get a 2-year warranty. An important condition for setting the warranty period is the correct completion of the warranty card and issue of a sales receipt. A 2-year warranty applies to the products:

    • Household/semi-industrial/industrial air conditioners
    • Multisplit systems
    • Heat pumps

    5 years

    Extended Manufacturer Warranty

    A prerequisite for an extended warranty for a product purchased from an authorized Sensei dealer is the correct completion of the warranty card, conclusion of an agreement with an authorized installer, issue a sales receipt and registration on the website. You can get an extended warranty for a period of 5 years for all types of products:

    • Household/semi-industrial/industrial air conditioners
    • Multisplit systems
    • Heat pumps